Return Conditions & Policy

Return Conditions:

Returns are accepted within 14 days of delivery. The item must be unused, in its original packaging, and accompanied by proof of purchase (invoice or order confirmation).

Personalized or custom-made items cannot be returned.

Return Process:

Prepare the Package: Ensure the item is securely packed with all accessories and original packaging. Ship the Item: Send the package to our return address.

Return shipping costs are the responsibility of the customer.

Provide Tracking Information:

Share the tracking number with us at help@luxellajewellery.com for faster processing.

Refund Details: Refunds will be initiated once the item is received and inspected.

Refunds will be issued to your original payment method.

Important Note: Depending on your bank or card provider, it may take a few additional business days for the refund to appear in your account. Shipping fees are non-refundable.